Important Information
DOCTORS
Duff Street Clinic and/or authorised representatives of the said Practice, provide the above-mentioned treating doctor with Practice Management Services in accordance with their instructions. Your treating doctor is responsible for their conduct in relation to you, and not the Practice providing the Management Services to the treating doctor.
HOME VISITS & AFTER-HOURS CARE
In an emergency if the Practice is closed, please call 000 or present to the nearest hospital to you, with an emergency department.
A home visit MAY be available after clinic hours (where Doctor deems appropriate). Please speak to the Receptionist who will discuss further with the Doctor..
DR DR (locum service) is also available for after hours home visits please call 132660
PRACTICE COMMUNICATION POLICY
The Complex endeavours to provide patients with access to timely advice or information about their clinical care. There a multiple ways in which our complex communicates with patients and third parties – face to face, telephone, fax, post, SMS or email are the most common.
Electronic communication is conducted ensuring privacy. All outgoing emails are password protected. Our receptionists are not medically trained to give advice over the phone.
You may ask to speak to the Dr in case of an emergency. Where possible, your call will be put through to the Dr or, if unavailable to the Practice Nurse . Messages can be left for your doctor if required and medical staff will respond appropriately.
Further information on our privacy and communications policy please speak to reception or email duffstreetcomplex.com.au
PROCESS FOR FOLLOW UP OF RESULTS
No results are given over the phone. Patients are required to make an appointment to discuss results with a Doctor.
MANAGEMENT OF PATIENT HEALTH INFORMATION
This Practice complies with the Health Records Act (Vic. 2001) and the Privacy Act (Commonwealth 1988).
Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized persons involved in patient care.
If you wish to transfer your records, you will be asked to complete an information release form, and to provide us with photo ID that we can copy. This is to maintain privacy and confidentiality of your records.
NON MEDICARE CARD HOLDERS
For non medicare card holders, extra charges apply after-hours.
FEEDBACK/COMPLAINTS
We welcome comments and suggestions about the care you receive at this Clinic, please look for the Suggestions form in the reception area. If you are unhappy with any aspect of the services provided to you, please email duffstreetcomplex.com.au
If you feel you have not received a satisfactory outcome, you may wish to contact:
The Health Commissioner Ph 1300 582 113
The Privacy Commissioner: Ph 1300 666 444
The Australian Health Practitioner Regulation Agency: Ph 1300 419495
CURRENT EMPLOYMENT OPPORTUNITIES
- Full-time Male and Female GP
Position descriptions for the above are available by contacting us. For more information on the application process please ring us on 5995 4988.
We are always seeking quality applicants for a range of roles, if there are no suitable positions listed above then please send your CV along with an expression of your preferred area of work to: duffstreetcomplex.com.au